Service Availability & Support
Last updated: September 13, 2026
This page describes our current approach to platform availability and support. It is an operational commitment, not a guaranteed-uptime contract with financial penalties or service credits.
Availability
We aim to keep the Platform available at all times, but do not currently guarantee a specific uptime percentage. Scheduled maintenance will, where possible, occur outside typical usage hours, with advance notice given within the Platform for any planned downtime expected to exceed a short period.
Backups & Data Protection
We perform automated daily backups, retained on a rolling 7-day basis, to protect against data loss.
Support
For account or technical issues, contact security@oberon-services.com. We aim to respond within 2 business days. We do not currently offer 24/7 support.
Security Incidents
In the event of a security incident affecting Platform availability or your data, we will communicate updates within the Platform as information becomes available.
Organizational Clients
Organizations with a separate written agreement with Oberon Services may have additional or different service terms specified there, which take precedence over this page for that organization.